Terms and Conditions
By placing an order through Foxes Boxes, either via website, Facebook, Etsy or instagram you agree to the terms and conditions set out in this document.
No use of any designs, images, writing, layouts is permitted to be used without express written consent.
We aim to complete orders within 14 working days. Due to the intricate details on some items such as family tree frames which are hand painted they may take a little longer. Busy periods such as Christmas may have a longer turn around time. If you need your item quickly, it is your responsibility to contact us in advance to ensure we are able to complete your order within that deadline.
Out of Stock / Discontinued Items
We reserve the right to temporarily remove any item for sale our website, and also to completely discontinue any item. This can be because of many reasons including supplier issues, third party delivery problems, etc. If you order an item that we need to change or discontinue we will offer an alternative, or refund for that item.
All clothing has been selected by me as i believe it is great quality. I always test out items before selling them to ensure they will last. There is a size guide on the website and all sizes on listing is given as an estimate. as sizes can vary between different brands/shops please make sure you check measurements. If you are unhappy with sizing please contact me to see what I can do to help. Each design is heatpressed onto the item. due to the materials you must wash the item on a low temp inside out. do not iron or tumbledry. failure to follow the instructions will result in the design peeling away.
When posting items to me to make into a frame, such as wedding or baby keepsake items I advise that this is sent by some form of tracked delivery service. I cannot take any responsibility for parcels not being delivered to me or damaged in transit. Cost of delivery is covered by customer. As items are displayed in a frame, I would advise to keep out of direct sunlight to prevent any UV damage which may cause fading to items.
Giveaways and competitions
I hold giveaways on Facebook regularly as a thank you to all my customers and to also boost advertising. To enter the competition you must comment on the post, usually with a phrase which will be in the post details. Although it is not a requirement of entry, I do encourage customers to tag friends and share my post. This allows more people to see my posts and helps me grow my small business.